RETURN POLICY

At Zopguru.com we work very hard to deliver the best shopping experience and best original products to you. However, sometimes because of some unwanted scale of operation some of exceptional cases take place. If for any reasons you do not feel satisfied with the products delivered to you at that time you can get in touch with our customer service team to return the delivered items. Our customer service team will provide you an appropriate resolution.

Our team will try their best to replace your products to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

If you have received or if you think that your order packets are tempered, damaged or opened or these are not in the original packing conditions you don’t need to be worry you just take a snap or your delivered goods or groceries items and send that snap to us or share with us.

 

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.

  • All groceries, household, FMCG items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
  • Once we receive the return from you, we will provide you the transaction details or which is done by you and in this return procedure it may take 3 to 7 business days to receive you your payment back to you or your account/ paytm wallet.
  • We expect that while returning the grocery, house hold, fmcg product you will pack the product very safely and securely.

 

Please follow these steps to claim Replacement/Refund without any hiccups

  1. Give us a call on 01204277666 or drop an email at customerservice@zopguru.com  within 12 hours of delivery.
  2. Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
  3. Please pack the product back in its packing and mention the following details
    √   Complaint ID: (As provided by the customer care) for the Return
    √   Order #: Number generated at the time of order Placement.
    √   Reason for Return: Please choose a reason from the below mentioned list 
  • Defective grocery, household, FMCG Products.
  • Damaged or tempered packing Delivery.
  • Incorrect or unordered products Delivered.
  • Others- If others then please specify (Please mention the reason in Hindi /English only)

√   Your full Contact Details: Your name, address, phone number and email address.
√   Picture of Damaged Product: Needed only if you are returning a Damaged / tempered packing product.

 

 

What is the Payment Mode for Refund?

 

It would remain the same as paid by you to Zopguru.com while placing an order. If you have paid online, then it will be returned online, if you have paid using Cash on Delivery option then it can be refunded either via cash or cheque based on customer's discretion. Refund details would be sent on to the email ID provided while placing the order and cheque would be dispatched to the shipping address mentioned while placing the order.

 

I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?

Only the Product amount would be refunded as we do not refund the shipping charges paid by you as per our policy.

 

 

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Whether you are busy with your daily work schedule, or have all your time taken up by your kids, or you just don’t like spending too much time and energy going out and buying groceries, standing in queue or in heavy traffic, now you don’t need to worry as you can find everything on your monthly grocery shopping list and more avail...

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