FAQ's

Dear Customers, we have chosen most of frequently asked questions to answer about your order, delivery, payments products or any types of questions which are related to Zopguru.com. If In case still you have a different question, you can mark an E-Mail to us at customercare@zopguru.com. Or you can give us a call on our Contact Number, our contact number is 0120 – 4277666 between 9 am to 6 pm on Monday to Saturday and we will be happy to help you.

 

Registration

Q.1. How do I register on Zopguru.com?

You can register by clicking on the "Register" link at the top right corner of the homepage. Next you would be asked to fill a form.

Q.2. Would I be charged for registration on Zopguru.com?

No. You will not be charged for Registration on Zopguru.com

Q.3. What if I don’t register on Zopguru.com?

If you don’t register on Zopguru.com then you can only look for and add products to the cart but to checkout and place order, you would need to register. In case you checkout without registering then you would be prompted to register if you are not logged in.

Q.4. How many registrations can I have?

There can only be one account per email address and contact phone number.

 

 

 

 

 

Account Related

Q.1. What is My Account?

Once you login to Zopguru.com, the section that opens is - My Account. In this section you will be able to track your active orders, credit note details as well as see your order history and update your contact details.

Q.2. How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Q.3. What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your Zopguru account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

Q.4. What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on Zopguru.com. This enables you to shop quickly and easily in future.

Payment

Q.1. How can I pay?

We give you the ease of paying when your order is delivered. Cash on Delivery (COD) or you can pay online through Paytm as per your convenient.

Q.2. Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the MRP of products. There are no additional taxes added by Zopguru to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs. 50 on orders below Rs. 499.

Q.3. Where do I enter the coupon code?

Once you are done with selecting your Products, then click on view cart from there the list of selected items page will be open. At the end of the page there is a space below from where you have to apply the coupon to avail the offers.

Delivery

Q.1. When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

Q.2. How will the delivery be done?

We have a dedicated team of delivery operating across the city which ensures timely and accurate delivery to our customers.

Q.3. How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Q.6. How do I know whether you deliver in my area or not?

You will be informed via SMS and email at every stage of your order processing, right from order confirmation till the dispatch.

Q.7. Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery. Though we are committed to deliver your order in mentioned timelines.

Q.8. What are the areas in which we provide service?

We deliver across most parts of Within Ghaziabad we deliver in Indirapuram, Vaishali, Vasundhara, Sahibabad, Kaushambi, Within Noida we deliver in selected locations. The rates remain the same anywhere and everywhere in above said locations.

Q.9. What is the Estimated Delivery time?

We take 12-24 Hours depending upon the variety of order, Timing of the Order...Generally 96% of orders are delivered within 24hrs.

Q.10. What are the Delivery Charges?

At Zopguru.com, we have minimum Cart value of INR 499 only. You can order at a minimum order of Rs 499 for Free! Less than Rs 499 cost with a minimal fee of Rs 50. Our motto is to take each and every sale graciously. Customer is our first priority rather high order value.

Q.11. How will the delivery be done?

We deliver your orders at our own, we have an efficient field team for distributing the orders who have good knowledge of their respective areas of delivery.

Order

Q.1. What are delivery slots?

Delivery slots are time slots during which you will receive your order.Zopguru.com currently offers 3 delivery slots each day. These are: a) Slot 1 - 9:00 am to 11:00 am, b) Slot 2 - 2:00 pm to 5:00 pm, c) Slot 3 - 6:00 pm to 9:00 pm

Q.2. Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

Q.3. How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me? 5 minutes. After this the slot will be released for other shoppers on the website.

Q.4. Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

Q.5. How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

Q.6. How do I check which items were not available from my order?

Will someone inform me about the items unavailable in my order before delivery? You will receive an email as well as a SMS about unavailable items before the delivery of your order.

Q.7. How can I cancel my entire order?

Please contact our customer support by email Customercare@Zopguru.comMailus@Zopguru.com or you can call us on (0120) 4277666 in case you wish to cancel the order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount.

Q. 8. How can I cancel items in my order?

One can cancel an item by calling our Customer Care Number (0120) 4277666 or send an email at Customercare@Zopguru.com  but one cannot cancel the items in the order in which coupon is applied. If there is any Quality Issue we will be happy to replace the product.

Q.9. How does my order get packed?

We have designed environment friendly carry bags and use them for packaging purpose of your order. Our team is cautious to keep all the editable items in one pack and other cleaning agents separately. 

Customer Related

Q.1. How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 10 pm. They can be reached at 0120 - 4277666 or via email at customercare@Zopguru.com

Q.2. How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Zopguru.com. Do write to us at customercare@Zopguru.com in case of positive or negative feedback.

Q.3. How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Others

Q.1. Do you have offline stores?

Yes we are not just purely internet based company; we do have our offline stores too.

Q.2. What do I do if an item is defective (broken, leaking, expired) & how do I return products purchased on Zopguru.com?

For assistance in any issues, you can always contact our Customer Care Number (0120) 4277666 and Customercare@Zopguru.comMailus@Zopguru.com  we have a no

Questions asked return policy for all products except perishable and dairy goods. In case you are not satisfied with a product received or received any defective/broken/leaking and expired item you can return it to the delivery personnel at the time of delivery or you can contact our customer support team within 1 to 2 days and we will do the needful. You need to send photo of the condition of article with reason of return on our email and our customer support team will contact you and do the needful.

Other Products purchased on Zopguru.com be returned if unopened and in resalable condition. For dairy products we accept the return only at the time of delivery hence insist to check the product at the time of receiving the goods. 

Q.3. How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded in your wallet to use as store credit in your forthcoming purchases. And can be refunded as cash if your order was above Rs 500. In case of credit card payments we can also credit the money back to your credit/debit card or Net Banking which takes up to 10-15 working days to feature in your statement. Please contact customer support for any further assistance regarding this issue.

Q.4. I am a corporate/ business. Can I place orders with Zopguru.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporate. Please contact as at info@Zopguru.com to know more.

 

Online Supermarket.

Zopguru.com is a premium and fastly growing online grocery store to fulfill your everyday grocery needs in a smarter way. We are a team of young Indian professionals who know how to save your precious time and money by letting you buy grocery from the comfort of your couch.

Whether you are busy with your daily work schedule, or have all your time taken up by your kids, or you just don’t like spending too much time and energy going out and buying groceries, standing in queue or in heavy traffic, now you don’t need to worry as you can find everything on your monthly grocery shopping list and more avail...

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